Customer First

Refund Policy

Your satisfaction is our priority. We stand behind our service with a fair and transparent refund policy.

Last updated: January 26, 2026

14-Day Satisfaction Guarantee

We want you to love revam.ai. If you're not completely satisfied with your purchase within the first 14 days, we'll work with you to make it right — whether that's additional support, credits, or a full refund.

How Our Refunds Work

14-Day Window

Request a refund within 14 days of your purchase for any reason

Easy Process

Simply email us and we'll respond within 1-2 business days

Fast Refunds

Approved refunds processed within 5-7 business days

Credit Purchases

One-Time Credit Purchases

  • Full refund within 14 days if you haven't used any credits
  • Partial refund available based on unused credits (within 14 days)
  • Quality issues? If you're unhappy with video quality, contact us — we'll make it right with additional credits or a refund
  • Technical problems? Full refund for any credits lost due to technical issues on our end

Immediate Refund for Billing Errors

Duplicate charges, unauthorized transactions, or billing errors are refunded immediately upon verification — no questions asked. Just email us with your transaction details.

Subscription Refunds

Monthly Subscriptions

  • Cancel anytime — no cancellation fees
  • Keep access until the end of your billing period
  • First month not satisfied? Full refund if requested within 14 days of your first subscription payment

Annual Subscriptions

  • 30-day full refund — if you're not happy within the first 30 days, get a complete refund
  • Prorated refunds available for cancellations after 30 days (calculated based on months remaining)
  • Cancel anytime without penalty

Exceptions

To keep our service fair for everyone, we're unable to offer refunds in these specific situations:

  • Requests made more than 30 days after annual subscription purchase (prorated refunds still available)
  • Accounts terminated for violating our Acceptable Use Policy
  • Free promotional credits (these have no cash value)
  • Requests where substantial credits have been used and significant value received

Even in these cases, please reach out — we're always willing to discuss your situation and find a fair solution.

How to Request a Refund

Getting a refund is simple:

  1. 1
    Email us at support@revam.ai

    Subject: "Refund Request" — include your account email and reason

  2. 2
    We'll respond within 1-2 business days

    Most straightforward refunds are approved immediately

  3. 3
    Refund processed to original payment method

    Typically appears within 5-7 business days

Having an Issue?

Before contacting your bank, please reach out to us first. We're committed to resolving any concerns quickly and fairly. In our experience, we can often solve problems faster than the bank dispute process, and we'd love the opportunity to make things right for you.

Questions?

We're here to help. If you have any questions about refunds or need assistance, don't hesitate to reach out.

Email Support

support@revam.ai

Response Time

Within 1-2 business days

Policy Updates

We may update this policy from time to time. Any changes will be posted on this page. We'll always honor the refund terms that were in place when you made your purchase.

Need help with a refund?

Contact Support